Privacy Policy.

Bit Bison Pvt. Ltd. (“Bit Bison”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to our website, our iOS and Android mobile applications, our cloud platform, IoT-connected products, and any related support or communication services we provide.

By using our website, apps, products, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Depending on the service or app feature you use, we may collect the following categories of information:

a) Information You Provide Directly

• Name, company name, phone number, email address, and postal address
• Account login details such as username and password
• Support requests, feedback, contact form submissions, and business inquiries
• Any other information you voluntarily submit through forms, emails, or app features

b) Device and Technical Information

• Device model, operating system, app version, browser type, IP address, and language settings
• Crash logs, diagnostic data, and app performance information
• Unique identifiers necessary for secure account access, notification delivery, or device association

c) Operational and IoT Data

• Device status, alerts, controller data, pump status, tank level data, sensor values, and equipment logs
• Command history, event history, fault conditions, schedules, and usage records
• Installation, commissioning, maintenance, and service-related information

d) Location Information

• Approximate or precise location, only where required for features such as asset mapping, installation verification, service support, or geo-tagged reporting
• If location access is not required for a feature, we do not request it unnecessarily

e) Camera, Photos, and Files

• Photos, videos, documents, or files uploaded by you for installation records, service reports, troubleshooting, compliance, or profile/account purposes

f) Notifications and Communications

• Information needed to send service alerts, alarm notifications, operational updates, OTPs, and support communications

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, maintain, and improve our website, mobile apps, products, and cloud services
• Create and manage user accounts
• Enable remote monitoring, control, analytics, and reporting features
• Send alerts, service messages, account notifications, and support responses
• Diagnose technical problems, ensure security, and prevent misuse or unauthorized access
• Process inquiries, demo requests, and business communication
• Comply with legal obligations and enforce our contractual rights
• Improve product performance, reliability, and user experience

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent
• Performance of a contract or provision of requested services
• Our legitimate business interests, such as security, support, analytics, and service improvement
• Compliance with legal or regulatory obligations

4. App Permissions

Our mobile applications may request certain permissions only when required for app functionality. These may include:

• Location: for installation verification, geo-tagging, map view, field operations, or asset tracking features
• Camera: for capturing installation photos, service evidence, QR code scanning, or profile images
• Photos / Files / Storage: for uploading reports, documents, images, and logs
• Notifications: for pump alerts, tank level warnings, faults, command status, and service messages
• Bluetooth: only if your app uses nearby device communication, commissioning, or hardware pairing features

5. Sharing of Information

We do not sell your personal information. We may share information only in the following circumstances:

• With your organization, administrators, or authorized users connected to the same project, deployment, or account
• With service providers who support hosting, cloud infrastructure, communication, analytics, maintenance, or customer support, subject to confidentiality obligations
• With regulatory authorities, law enforcement, courts, or government bodies when legally required
• As part of a merger, acquisition, restructuring, or business transfer, subject to applicable safeguards
• With your consent or at your direction

6. Data Retention

We retain personal and operational data only for as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and support security, warranty, analytics, or audit requirements.

Retention periods may vary depending on the nature of the data, contractual terms, and legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

8. International Data Transfer

Your information may be processed and stored on servers located in India or other jurisdictions where our service providers operate. By using our services, you understand that your information may be transferred to and processed in locations outside your immediate region, subject to appropriate safeguards where required.

9. Children’s Privacy

Our website, apps, and services are intended for business, industrial, infrastructure, and operational use and are not directed to children under 13 years of age or the minimum age required by local law. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

10. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and operational requirements
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing in some circumstances
• Request account deactivation, where applicable

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

11. Third-Party Services

Our website or apps may use third-party tools, SDKs, hosting services, analytics providers, or communication services. These third parties may process limited data as necessary to provide their services to us. Their use of information is governed by their own privacy policies and contractual obligations.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential site functionality, performance monitoring, analytics, and security. You may control cookies through your browser settings, though some features may not function properly if cookies are disabled.

13. Data Deletion Requests

If you would like to request deletion of your account or personal data associated with our app or services, you may contact us using the details below. We will review your request in accordance with applicable law, contractual obligations, and any operational or recordkeeping requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or service features. Any revised version will be posted on this page with an updated effective date. Continued use of our services after such changes means you accept the updated Privacy Policy.

15. Contact Us

16. App-Specific Privacy Statement

For users of our mobile applications, the app may collect and process account information, device identifiers, technical logs, operational alerts, and user actions necessary to provide remote monitoring, control, analytics, support, and security features.

We do not use personal data for advertising-based tracking unless expressly stated in the app and disclosed through platform privacy controls. If our app does not use tracking, advertising identifiers, or third-party ad networks, those practices should remain disabled in the app and excluded from App Store privacy declarations.